Keep the operational handoffs behind each load visible.

Dedicated bilingual teams in Colombia can work through calls, portals, transportation-management systems, and documented escalation paths for agreed logistics workflows.

Schedule an operations assessmentSend a workflow brief
CallsPortalsClient TMS
Defined pod workflowUpdate, document, escalate
Client-ownedPriorities, access, decisions
Calls, portals, and the client TMS feed a defined pod workflow for updates, documentation, and escalation. Priorities, access, and decisions remain client-owned.

Documented logistics workflows.

Final scope depends on the client’s systems, SOPs, access, service-level definitions, data sources, and escalation rules.

Shipment visibility

  • Track and trace through calls, portals, and transportation-management systems
  • Shipment notifications
  • Customer service

Documents and billing

  • Proof-of-delivery collection and validation
  • Invoice preparation
  • Accessorial and rate matching
  • Freight audits

Operational support

  • Exception escalation
  • Dispatch assistance
  • Load data entry
  • Administrative follow-up

Work inside the operating environment that is actually approved.

The assessment defines how the pod receives work, records updates, communicates exceptions, and hands decisions back to the client.

Client provides
System permissions, access approval, client-specific policies, software and telephony decisions, system administration, and daily operating priorities.
Optimus operates
Agreed workflows within approved tools, along with employment administration, quality assurance, coaching, reporting, and escalation for its personnel.
No default guarantee
Use of a client TMS or portal does not guarantee a software integration, implementation timeline, data connection, or operational outcome. Requirements are evaluated and documented before launch.

Coverage follows an agreed schedule, not a blanket promise.

Staffing and pricing depend on volume patterns, handoffs, required skills, supervision, and the hours the workflow actually needs.

Standard

U.S. business-hour schedules aligned with Eastern, Central, or Pacific time.

Assessed separately

Extended hours, weekends, holidays, overnight shifts, and twenty-four-hour coverage are not included by default. Availability and pricing are determined after assessment.

Delivery location

Remote delivery is available for pods of any size. Office delivery is available in Barranquilla after contract signature for at least five agents and a minimum three-month commitment; proposal terms apply.

Choose the pod model around this workflow.

Compare responsibilities, delivery options, pricing boundaries, contract terms, and oversight in one place.

Review service models and operating terms

Bring us the logistics workflow and its handoffs.

We will assess scope, systems, access, schedule, staffing, escalation, and oversight before preparing a proposal.

Schedule an operations assessmentSend a workflow brief