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Free for freight brokers, 3PLs and carriers

Find out which half of your coordinator's job can leave their desk.

Send one job description. Within 2 business days you get a one-page split: the duties that need your team's judgment, the ones that can run from a documented process, and the handoff rules between them.

Get my free splitSee a sample split
  • Four fields
  • No meeting required
  • Free whether or not you hire us
A one-page document split into two columns by a gold line, next to a call-centre headset and shipping tags

What the split looks like.

An example, shortened. Yours is built from your posting and comes as a one-page PDF you can share with your team.

Workflow split

Logistics coordinator, 3 accounts, ~120 active loads a week

Keeps your team's judgment

  • Covering freight and carrier selection

    Rate and carrier judgment

  • Customer commitments and concessions

    Commercial authority

  • Exceptions with a cost or service decision

    Needs the account context

Can run from a documented process

  • Scheduled check calls and ETA collection

    Fixed cadence per account

  • Tracking portal checks and TMS updates

    Defined fields and milestones

  • POD requests and missing-document follow-up

    Repeatable queue

  • Routine customer status emails

    Approved templates

Handoff rules between them

  1. 1ETA slips more than 2 hours: call the assigned broker, then note the TMS.
  2. 2Driver unreachable after 2 attempts: escalate before the pickup window closes.
  3. 3Any request for a rate, claim or credit goes back to your team untouched.

Want the method behind it? Download the Coordinator Work Split Guide (PDF)

How it works.

  1. 12 minutes

    Send one job posting

    Paste a coordinator, dispatcher or customer-service posting, or describe the role in a few lines.

  2. 22 business days

    We split it

    Manuel Caballero reviews every split personally. You get a one-page PDF by email.

  3. 3Your call

    Use it however you want

    Rebalance your own team with it, hire against it, or ask about starting one coordinator for 30 days.

Send my job description

Send us one job description. Get the split back in 2 business days.

Paste the posting or describe the role. Free whether or not you work with us.

Where should we send it?

Four fields. No meeting required.

Your details
Workflow

Paste the posting's link or its text, or describe the role in a few lines. Asking about the 30-day pilot? Say so here.

Do not include credentials, passwords, or other sensitive information.

We use these details to respond, assess service fit, and keep the related business record. This does not subscribe you to marketing email. See our privacy policy.

Manuel Caballero, President & Co-Founder of Optimus Innovations

Who you work with

Manuel Caballero, President & Co-Founder

I've worked in BPO operations, healthcare operations, and quality and process improvement, on both the client and the provider side.

I started Optimus to give operations leaders capacity they can see and control. I personally onboard every new client.

Questions before you send it.

Is the workflow split really free?

Yes. It is free whether or not you work with us. There is no meeting required to receive it.

What do you do with our job description?

We use it only to prepare your split and respond to you. Do not include credentials, customer names or other sensitive information; a public job posting is enough.

Will this put me on a mailing list?

No. The request does not subscribe you to marketing email. You get the split and one reply from us.

Which roles can you split?

Logistics coordinators, dispatchers, track-and-trace, POD and billing support, and logistics customer service roles at freight brokers, 3PLs and carriers.

Why work with a founder-led team?

Because you get more of our attention. We're onboarding our first logistics clients personally: Manuel Caballero, our President & Co-Founder, reviews every split personally, onboards your coordinator and stays your direct line for support, by phone or email.

What happens after we get the split?

Nothing, unless you ask. If you want to test it, founding logistics clients can start with one dedicated coordinator on one workflow for 30 days, with targets agreed before day one.