Patient communication
- Patient outreach
- Inbound customer or patient support
- Scheduling and appointment reminders
- Patient intake and follow-up
- Benefits questions
- Non-clinical call triage
Non-clinical healthcare workflows, with clear operating boundaries.
Dedicated bilingual teams in Colombia support patient communication and administrative work inside approved client systems. The client retains every clinical, treatment, and coverage decision.
- Client-controlledSystems, policies, permissions
- Optimus-operatedDefined non-clinical workflows
- Client-authorizedClinical and coverage decisions
Work the pod can support.
Final scope depends on the client’s systems, policies, training, access approvals, and the operating plan agreed during assessment.
Administrative coordination
- Eligibility follow-up
- Prior-authorization follow-up
- Referral coordination
- Medical-record requests
Data and reporting
- EHR or CRM data entry
- Administrative document processing
- Quality and productivity reporting
The pod supports the process. The client makes the care decisions.
Optimus personnel do not provide medical advice, clinical judgment, or licensed healthcare services.
- Client retains
- Clinical and treatment decisions, coverage determinations, financial approvals, regulatory decisions, client policies, system administration, and final workflow ownership.
- Optimus manages
- Employment and personnel administration, attendance, agreed supervision, quality assurance, coaching, reporting, and escalation for its personnel.
- Defined together
- Training, SOPs, daily supervision, workflow calibration, performance feedback, escalation paths, and improvement planning.
Documented practices, stated precisely.
Security and contracting requirements are reviewed for the delegated workflow. Optimus is willing to sign a Business Associate Agreement for applicable engagements.
- Personnel receive internal HIPAA training.
- Personnel sign confidentiality agreements.
- Remote-work security requirements are established.
- Work with client data is restricted to approved client systems.
- Optimus systems are not used as the primary storage location for client patient data.
- Client data should remain in client-controlled systems unless another arrangement is specifically reviewed and approved.
Optimus currently does not possess independent healthcare-compliance certifications, third-party compliance audits, or external verification of its security program.
Choose the pod model around this workflow.
Compare responsibilities, delivery options, pricing boundaries, contract terms, and oversight in one place.
Bring us the non-clinical workflow.
We will assess scope, systems, ownership, staffing, security requirements, and oversight before preparing a proposal.