Protect every handoff behind the load.
- Track and trace through calls, portals, and TMS updates
- POD collection, invoice preparation, and freight audits
- Exception escalation, dispatch assistance, and customer updates
For U.S. freight brokers and 3PLs
Nearshore coordinators.Your brokers keep the freight.
Dedicated bilingual coordinators in Colombia run check calls, TMS updates, POD follow-up and customer status updates inside your systems, on U.S. hours. Rates, carriers and customers stay with your team.
- Start with one coordinator
- 30-day pilot, then continue or stop
- Founder-led onboarding
Choose the operation you need to protect.
Dedicated coordinators for freight brokerages and for 3PL account teams.
Keep every account's rules straight.
- Shipment visibility and customer updates per account
- Documents, billing preparation, and data entry
- Exceptions routed to the right person on your team
Running a healthcare operation? See healthcare support
Start with the operating model you need.
Build managed capacity or keep operational control while changing the Colombian workforce-administration layer.
Managed Pods
For organizations that need Optimus to recruit, employ, administer, oversee, and quality-assure one or more dedicated agents.
- Initial fit
- May start with one dedicated agent
- Oversight
- Named Optimus supervisor, routine QA, weekly visibility, monthly review, and escalation
- Use when
- You are adding or extending managed capacity
Transition Pods
For established operations that keep their workflow, systems, SOPs, daily management, performance management, and operational QA.
- Initial fit
- Existing team or new personnel entering an established workflow
- Pricing
- Employment cost plus a fixed per-employee Transition Pod fee and selected infrastructure
- Use when
- You manage the operation and need Optimus to handle employment and personnel administration
Systems & Automation
More efficient operations, not just more headcount.
Some work needs people. Some needs better software. Most needs both. We look at how the work actually moves, then apply the right combination of people, systems, automation, and AI to make it run with less effort.
Managed Operations
Dedicated teams that run the work.
- Managed and Transition Pods working inside your systems
- Client-specific SOPs, quality reviews, and reporting
- Bilingual coverage aligned to U.S. business hours
Operations & Automation
Remove the steps nobody should do by hand.
- Workflow mapping and handoff redesign
- Integrations between email, carrier portals, TMS, and CRM
- AI-assisted intake, triage, and document handling
Internal Tools & Systems
Software built around how your team works.
- Dashboards, trackers, and internal portals
- Spreadsheet workflows replaced with reliable applications
- Built on the same stack that runs our own operations
We design, build, and run our own operations software for workforce administration, calls, and team quality. The same team scopes yours.
How it starts
- 1
Free · 2 business days
Workflow split
Send one job description. We return which duties need your team's judgment and which can run from a documented process.
- 2
Free · 30 minutes
Call with the founder
We walk through the split and whether a dedicated coordinator, automation, or both fits the work.
- 3
30 days
One-coordinator pilot
One person on one workflow, with targets agreed before day one. At day 30 you continue, expand, or stop.
Scoping an automation or software project instead? Schedule an operations assessment
See what a Managed Pod owns.
See the accountable operating layer included in every engagement and the additional responsibilities defined by the agreed scope.
Schedule an operations assessment| Ownership area | Internal model | Managed Pod |
|---|---|---|
| Recruiting & continuity | Your team owns hiring, onboarding, and replacement coverage. | Recruiting, employment administration, and replacement hiring included. |
| Team management | Your managers absorb day-to-day supervision. | A named Optimus supervisor is included. Smaller pods may use shared lead oversight. |
| Quality & accountability | Your team builds, monitors, and maintains its own controls. | Routine quality assurance, weekly operational visibility, a monthly review, and an escalation path included. |
| Cost visibility | Track payroll, equipment, management time, and overhead separately. | Monthly per-agent pricing with inclusions and exclusions defined in the proposal. |
Bring us one workflow.
Send one job description and we will return a free one-page split of what to keep and what to delegate, within 2 business days.