Choose the pod around the operation you have.

Dedicated bilingual teams in Colombia operate through two structured service models with different management responsibilities.

Schedule an operations assessment Send a workflow brief

Compare the service models.

Both are structured Optimus service relationships. Managed Pods add operational management and quality oversight; Transition Pods keep those responsibilities with the client.

Managed Pods

For organizations that need Optimus to build and manage dedicated operating capacity.

Initial fit: May start with one dedicated team member.
Pricing: Monthly per-agent pricing defined in the proposal.
Operating role: Recruit, employ, administer, oversee, and quality-assure the agreed team and workflows.
Included baseline: Every Managed Pod includes named Optimus supervision, routine QA, weekly operational visibility, a monthly review, and an escalation path. The depth and methodology are adapted to the workflow.

Transition Pods

For established client-managed operations using an existing team or new personnel entering an established workflow.

Team situation: An existing Colombia-based operation or new personnel joining an established workflow.
Pricing: Colombian employment cost plus a Transition Pod fee starting at US$299 per employee per month and any selected infrastructure.
Client role: Own workflows, daily direction, scheduling requirements, productivity and performance management, operational QA, and client systems.
Optimus role: Employ Colombia-based personnel and own proposal-defined workforce administration, including payroll and statutory administration, attendance and leave, personnel administration, employment escalations, replacement hiring, and workforce reporting.

Explore Transition Pods

Then apply the model to the work.

Healthcare and logistics are distinct operating contexts. Scope, systems, KPIs, training, and escalation rules are defined for the delegated workflow rather than copied from a generic template.

Healthcare operations

Non-clinical patient support, administrative coordination, records requests, data entry, and reporting.

Review healthcare workflows

Logistics operations

Track and trace, proof-of-delivery work, billing preparation, freight audits, exceptions, and customer support.

Review logistics workflows

Responsibility stays visible.

The operating plan documents who owns each decision. Client integration does not transfer Optimus personnel into the client’s legal employment structure. Every pod account shows that split inOptimus Workforce, with each open item assigned to the client or to Optimus.

Optimus

Employment contracts, payroll, Colombian employer obligations, attendance, and personnel administration
Recruitment and replacement hiring defined by the selected model and proposal
Named supervision, quality assurance, weekly visibility, monthly review, and escalation for Managed Pods

Client

Transition Pod workflows, daily direction, scheduling, productivity, performance, and operational QA
System permissions, access approval, client policies, and system administration
Final workflow ownership and all clinical, financial, regulatory, or licensed-professional decisions

Managed Pod scope defined together

Training, SOP creation and maintenance, and scheduling coordination when included
The depth and methodology for supervision, QA, coaching, reporting, performance feedback, and workflow calibration
KPI definitions, escalation procedures, and process-improvement planning

What the operating terms cover.

Managed Pod pricing

What every engagement includes and what the proposal defines.

Every Managed Pod includes: named Optimus supervision, routine quality assurance, weekly operational visibility, a monthly review, and an escalation path. The depth and methodology are adapted to the workflow. A pod may begin with one dedicated team member under shared lead oversight.

Defined in the proposal: recruitment, employment and personnel administration, reporting depth, workflow-management scope, delivery requirements, dedicated leadership, equipment, software, coverage hours, exclusions, and all commercial terms.

Transition Pod pricing

Employment cost, a per-employee Transition Pod fee, and clearly separated infrastructure.

Transition Pod fee: Starting at US$299 per employee per month. The fee is separate from Colombian employment costs and is not calculated as a salary percentage.

Optional infrastructure: New equipment is quoted and billed as a separate one-time purchase, never a hardware subscription or rental. Office services, connectivity, software, and other add-ons are priced separately according to their scope.

Build a Transition Pod cost estimate

Remote and office delivery

How workflow, security, equipment, and supervision shape delivery.

Remote: availability, equipment, connectivity, monitoring, workspace, and security requirements are defined in the proposal.

Office delivery: partner space is contracted on demand in Barranquilla, subject to availability and the agreed scope. Location, facilities, connectivity, equipment, implementation, and commercial terms are confirmed in the proposal.

Furnished shared lounge at the prospective Barranquilla business center — Shared lounge

Furnished private office option at the prospective Barranquilla business center — Private office option

Furnished meeting room at the prospective Barranquilla business center — Meeting room

Hours and client systems

Standard schedules, extended coverage, software, and equipment.

Standard coverage: Eastern, Central, and Pacific time.

Assessed separately: extended hours, weekends, holidays, overnight, and twenty-four-hour coverage. Client software, telephony, access, specialized equipment, and any company-owned computers are documented in the proposal.

Engagement terms

Proposal-specific billing, termination, replacement, delivery, and coverage terms.

Commercial terms, delivery commitments, implementation requirements, termination provisions, and non-standard coverage are defined in the applicable proposal and agreement.

Managed Pod oversight is a working cadence.

Every Managed Pod includes named Optimus supervision, routine QA, weekly operational visibility, a monthly review, and an escalation path. The depth and methodology are adapted to the workflow. Transition Pod clients retain operational management and QA while Optimus owns proposal-defined workforce administration.

Weekly

QA sampling or review, the main improvement area, team and individual scorecards, attendance, productivity, applicable service levels, coaching or feedback, a brief report, and material escalations.

Monthly

Expanded team and individual performance, attendance, productivity, applicable service levels, root-cause observations, completed and required actions, risks, escalations, and an improvement plan.

DMAIC

The improvement plan follows Define, Measure, Analyze, Improve, and Control so findings move into owned actions and continued review.

Bring us the workflow and current operating model.

We will assess scope, ownership, systems, team structure, delivery, and oversight before preparing a proposal.

Schedule an operations assessment Calculate Transition Pod cost

Choose who manages the operation.

Operations designed around the work.