1. Who We Are
OPTIMUS INNOVATIONS S.A.S. is a Colombian company providing managed business-process services from Barranquilla, Colombia. This notice explains how we handle information collected through this public website.
2. Information We Collect
When you send a workflow brief, we collect the information you provide, including:
- Your name, company, work email, and optional phone number
- Your operating vertical, service need, team-size range, and target timing
- Your workflow description and campaign attribution associated with the submission
We also use privacy-limited website analytics to understand page visits and conversion events.
Do not submit protected health information, patient details, credentials, passwords, or other sensitive information through a public website form.
3. How We Use Information
- To respond to inquiries and prepare an operations assessment
- To evaluate service fit, scope, and requested follow-up
- To operate, secure, and improve the website and lead process
- To meet applicable legal and business-record obligations
4. Service Providers and International Processing
The website uses Cloudflare for hosting and database services, PostHog for limited analytics, and NeetoCal for scheduling. These providers process information according to their services and privacy terms. Because Optimus operates from Colombia and serves U.S.-based organizations, information may be processed across national borders.
5. Healthcare Client Data
Website inquiry data is separate from data accessed during a contracted healthcare workflow. For applicable engagements, healthcare data handling is governed by the client agreement, approved client systems, access rules, and any applicable Business Associate Agreement. Optimus systems are not used as the primary storage location for client patient data unless a different arrangement is specifically reviewed and approved.
6. Retention and Security
We retain inquiry records for as long as reasonably needed to respond, maintain business records, and satisfy applicable obligations. We use access controls and operational safeguards appropriate to the website and delegated services, but no internet transmission or storage system can be guaranteed to be completely secure.
7. Your Choices
Depending on applicable law, you may request access to, correction of, or deletion of personal information associated with a website inquiry. We may need to verify your identity and retain information where required by law or legitimate business obligations.
8. Updates and Contact
We may update this notice and will publish the current revision date on this page. Questions or privacy requests may be sent toprivacy@optimusinnova.com.