1. Who We Are
OPTIMUS INNOVATIONS S.A.S. is a Colombian company providing managed business-process services from Barranquilla, Colombia. This notice covers information we handle through our public website, public Transition Pod calculator, newsletter, scheduling process, private proposal and calculator links, and related email communications.
2. Information We Collect
We collect information in the following circumstances:
- Workflow inquiries: your name, company, work email, optional phone number, workflow description, source page, and campaign attribution associated with the submission.
- Newsletter subscriptions: your email address, subscription status, the consent statement and version you accepted, source page, consent and confirmation times, unsubscribe activity, and email delivery status.
- Scheduling: information you submit to NeetoCal and query parameters forwarded to the scheduler when you open it.
- Public Transition Pod estimates: your name, company, work email, optional phone number, role and team assumptions, selected cost and delivery inputs, calculated results, source or campaign attribution, and estimate delivery status.
- Private materials: recipient and administrator names, companies, work email addresses, proposal or private calculator content, link expiration and delivery status, session records, and access count or last-access time.
- Security and technical data: Turnstile tokens, IP addresses used for anti-bot verification, request metadata, browser or device identifiers, and limited website analytics.
Do not submit protected health information, patient details, credentials, passwords, or other sensitive information through a public website form.
3. How We Use Information
- To respond to inquiries and prepare an operations assessment
- To evaluate service fit, scope, and requested follow-up
- To calculate, deliver, record, and follow up on a public Transition Pod estimate
- To confirm newsletter requests and send consented operations insights, company news, and service offers
- To deliver and control access to private calculators, proposals, and related messages
- To operate, secure, and improve the website and lead process
- To maintain consent, suppression, delivery, security, and business records
5. Service Providers and International Processing
We use Cloudflare for website hosting, database storage, security, and Turnstile anti-bot verification; PostHog US for website analytics and session replay; NeetoCal for scheduling; and Microsoft Entra and Microsoft Graph for email delivery. Microsoft Graph stores copies of sent messages in the authorized sender mailbox. These companies process information for us under their service and privacy terms.
Optimus operates from Colombia and serves organizations in the United States and Canada. We and our providers may process information in Colombia, the United States, Canada, and other locations where a provider operates. The laws and lawful-access rules in those places may differ from the laws where you live.
7. Healthcare Client Data
Website inquiry data is separate from data accessed during a contracted healthcare workflow. For applicable engagements, healthcare data handling is governed by the client agreement, approved client systems, access rules, and any applicable Business Associate Agreement. Optimus systems are not used as the primary storage location for client patient data unless a different arrangement is specifically reviewed and approved.
8. Retention and Security
We retain inquiry, public-estimate, and private-recipient records while we need them to respond, administer the relationship, secure access, maintain business records, and meet legal obligations. We retain active newsletter records until you unsubscribe or we end the program. After an unsubscribe, we keep limited consent and suppression records for compliance and do-not-contact purposes. Confirmation tokens expire after 48 hours, and private browser sessions expire after 12 hours. Sent-message copies and delivery records remain subject to our mailbox and record-retention practices.
We use access controls, hashed capability tokens, limited administrator access, and operational safeguards appropriate to these services. No internet transmission or storage system can be guaranteed completely secure.
9. Your Choices
You may unsubscribe from marketing email through the link in any newsletter or by contacting us. Depending on applicable law, you may also request access to, correction of, or deletion of personal information associated with you. You may withdraw consent to future processing where consent is the basis for that processing. We may verify your identity and retain limited information where law, security, dispute, or suppression obligations require it.
Canadian residents may contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator. California residents whose information is covered by the California Consumer Privacy Act may request access, correction, or deletion without discriminatory treatment. We do not sell or share personal information as those terms apply to cross-context behavioral advertising.
10. Children
This business website and newsletter are not directed to children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child submitted information so we can review and delete it as appropriate.
11. Updates and Contact
We may update this notice and will publish the current revision date on this page. Questions or privacy requests may be sent to privacy@optimusinnova.com.
OPTIMUS INNOVATIONS S.A.S.Tv. 44 #104-530
Barranquilla, Atlántico, Colombia