Every open item has an owner.

Optimus Workforce is the workspace every new Managed and Transition Pod runs on. Your team sees who is on the pod, what needs you, and what Optimus is moving forward, without waiting for an email.

Included with every new pod.Built in-house by Optimus. Screens on this page come from illustrative demo accounts; names, companies and dates are fictional apart from our named account contact.

Northstar Logistics, an illustrative Managed Pod account.

You

Your action needed: interview Santiago Herrera for the Customer Care Specialist role, and two launch tasks, client email and TMS access, for Camila Torres before her October 19 launch.
Your action needed: interview Santiago Herrera for the Customer Care Specialist role, and two launch tasks, client email and TMS access, for Camila Torres before her October 19 launch.
Your action needed: nothing needs your attention.
Your action needed: nothing needs your attention.

Optimus

Optimus is handling: screening candidates for a Dispatch Analyst role and reviewing a schedule change for Daniel Ruiz.
Optimus is handling: screening candidates for a Dispatch Analyst role and reviewing a schedule change for Daniel Ruiz.
Optimus is handling: a replacement for Paula Restrepo in screening with coverage in place, and a schedule change for Carolina Mejía under review.
Optimus is handling: a replacement for Paula Restrepo in screening with coverage in place, and a schedule change for Carolina Mejía under review.
  • Daily priorities and workflow instructions: you
  • System access and client policies: you
  • Supervision, QA and coaching: Optimus
  • Performance management: Optimus
  • Recruiting and replacements: Optimus
  • Payroll and employer obligations: Optimus
  • Attendance and leave administration: Optimus

The whole account on one screen.

The overview answers the four questions clients ask most, before they have to ask them.

Answers, not status emails.

Each screen shows where the work stands and whose move it is.

You

Where is the role I asked for?

Each hiring request shows its stage, the next step, who owns it and the target start. Shortlisted candidates appear when you take part in selection.

Next step: your interview
Hiring request for a Customer Care Specialist at the interview stage. Next step: interview Santiago Herrera, owned by Northstar Logistics. Target start November 4, 2026.

When does the new hire start?

Onboarding runs as a checklist from selection to launch. Tasks that need your systems or approvals are marked for your team.

Two launch tasks waiting on you
Onboarding checklist for Camila Torres: 10 of 15 tasks complete, current stage Client Systems, with client email and TMS access waiting on the client before an October 19 launch.

Optimus

Who is on my team today?

Every assigned person with their role, schedule, start date and current status, including anyone being replaced.

Kept current by Optimus
Assigned team for Lakeshore Fulfillment: six team members with status, schedule and timezone, start date and delivery owner. Paula Restrepo shows Replacement in progress.

Someone resigned. Now what?

A replacement opens as a tracked case with its stage and the coverage in place until the new person starts.

Handled by Optimus
Replacement for Paula Restrepo, Order Support Agent, managed by Optimus. Stage: screening candidates, with coverage in place.

The split follows your pod model.

Workforce shows each account the responsibility boundary written into its proposal.

Who owns each responsibility in a Managed Pod and a Transition Pod
ResponsibilityManaged PodTransition Pod
Recruiting and replacement hiringOptimusOptimus
Employment contracts, payroll and Colombian employer obligationsOptimusOptimus
Attendance, leave and personnel administrationOptimusOptimus
Workforce reportingOptimusOptimus
Named supervisor, quality assurance and coachingOptimusYou
Weekly operational visibility and monthly reviewOptimusNot included
Training, SOPs and scheduling coordinationDefined togetherYou
Daily priorities and workflow instructionsYouYou
System access, permissions and client policiesYouYou

The final split for each account is documented in its proposal and operating plan.

Manuel Caballero, President and Co-Founder of Optimus Innovations

A Note from Our Founder

When a company hands part of its operation to an outside team, the hardest question is rarely the price.

It is: Who is doing what right now, and what do you need from me?

I built Optimus Workforce around a simple idea: outsourcing should never mean losing visibility or control.

The responsibilities we agree to in each proposal become the rules the workspace runs on. If something requires your attention, you will see it. If it is our responsibility, you can see us moving it forward.

No chasing emails. No wondering who owns the next step. No black box between your company and ours.

Manuel CaballeroPresident & Co-Founder, Optimus Innovations

Run a BPO or workforce company?

Optimus Workforce is available to a small number of launch partners as a white-label workforce platform, under their own brand.

See the white-label platform

See your account before you sign.

In a 30-minute walkthrough we show the workspace for the pod model you are considering and how your responsibilities would appear in it.

All screens show illustrative demo accounts. Names, companies, people and dates are fictional, except the named Optimus account contact.