Put an accountable operating layer around the work.

Optimus recruits, employs, administers, oversees, and quality-assures a dedicated bilingual team built around your documented workflow.

Schedule an operations assessmentSee how responsibility works
Initial fit
One to twenty agents
Commercial model
Predictable monthly pricing per agent
An operations team lead reviewing a workflow with a dedicated nearshore pod

Your workflow enters. Managed capacity comes back.

Scope, systems, decision rights, quality definitions, reporting, and escalation are documented before launch.

  1. Client definesWorkflow, systems, policies, and approvals
  2. Optimus operatesRecruitment, employment, oversight, QA, and coaching
  3. Both reviewReporting, risks, escalations, and improvement actions

Responsibility stays visible while the team integrates.

The pod can work inside your tools, meetings, terminology, and daily priorities without transferring the employment relationship or final workflow ownership.

Optimus owns

  • Recruitment, employment contracts, payroll, and Colombian employer obligations
  • Attendance, personnel administration, replacement hiring, and employment escalations
  • Agreed supervision, quality assurance, coaching, reporting, and operational escalation

The client retains

  • System permissions, access approval, client policies, and system administration
  • Final workflow ownership and timely operational feedback
  • Clinical, financial, regulatory, licensed-professional, and other client-authorized decisions

Defined together

  • Training, SOP creation and maintenance, and scheduling coordination
  • Daily supervision, performance feedback, and workflow calibration
  • Escalation paths, KPI definitions, and process-improvement planning

Oversight follows a working cadence.

Measures and targets are selected for the delegated workflow during implementation. Not every KPI applies to every engagement.

Weekly oversight

Quality sampling, attendance and productivity reporting, coaching, training, and material escalation when required.

Monthly review

Expanded performance reporting, risks, actions completed, improvement opportunities, and a structured improvement plan.

Use a Managed Pod when capacity and oversight need to arrive together.

A pod may begin with one agent. Smaller teams receive shared team-lead oversight; a dedicated team lead becomes mandatory at twenty agents and is priced as an additional FTE unless otherwise agreed.

Remote delivery is available for pods of any size. Office-based delivery in Barranquilla is evaluated against the documented commitment, staffing, facilities, and implementation requirements.

Compare Managed and Transition Pods

Start with one workflow that needs accountable capacity.

We will review the work, systems, ownership, staffing, oversight, and delivery requirements before preparing a proposal.

Schedule an operations assessmentSend a workflow brief