Put an accountable operating layer around the work.

Managed Pods are Optimus' managed nearshore BPO model for companies that need dedicated capacity with supervision, QA, reporting, and workforce administration included. Optimus recruits and employs the dedicated bilingual team around your documented workflow.

Schedule an operations assessmentSee how responsibility works
Initial fit
May start with one dedicated team member
Accountability
Named Optimus supervisor and defined escalation
An operations team lead reviewing a workflow with a dedicated nearshore pod

Your workflow enters. Managed capacity comes back.

Scope, systems, decision rights, quality definitions, reporting, and escalation are documented before launch.

  1. Client definesWorkflow, systems, policies, and approvals
  2. Optimus operatesRecruitment, employment, oversight, QA, and coaching
  3. Both reviewReporting, risks, escalations, and improvement actions

Responsibility stays visible while the team integrates.

The pod can work inside your tools, meetings, terminology, and daily priorities without transferring the employment relationship or final workflow ownership.

See the split in your Optimus Workforce account

Optimus owns

  • Recruitment, employment contracts, payroll, and Colombian employer obligations
  • Attendance, personnel administration, replacement hiring, and employment escalations
  • Agreed supervision, quality assurance, coaching, reporting, and operational escalation

The client retains

  • System permissions, access approval, client policies, and system administration
  • Final workflow ownership and timely operational feedback
  • Clinical, financial, regulatory, licensed-professional, and other client-authorized decisions

Defined together

  • Training, SOP creation and maintenance, and scheduling coordination
  • Supervision cadence, performance feedback, and workflow calibration
  • Escalation paths, KPI definitions, and process-improvement planning

Every Managed Pod includes an operating cadence.

Named Optimus supervision, routine QA, weekly operational visibility, a monthly review, and an escalation path are included. The depth and methodology are adapted to the workflow.

Weekly oversight

Routine quality assurance, operational visibility, coaching, and material escalation configured for the workflow.

Monthly review

Performance, risks, completed and open actions, and improvement priorities reviewed at the depth agreed for the workflow.

Use a Managed Pod when capacity and oversight need to arrive together.

A pod may begin with one dedicated team member under shared lead oversight. Leadership depth is defined by the workflow, complexity, team size, and commercial agreement.

Remote requirements are defined in the proposal. Office delivery uses partner space contracted on demand in Barranquilla, subject to availability and scope.

Compare Managed and Transition Pods

Start with one workflow that needs accountable capacity.

The assessment produces a fit and model recommendation, key scope assumptions, a responsibility split, missing inputs, and proposal next steps.

Schedule an operations assessmentSend a workflow brief