Track and trace
Scheduled check calls, ETA collection, portal checks and TMS status updates on every active load.
Outsourced logistics coordinator
A dedicated logistics coordinator, employed and supervised by Optimus.
One bilingual coordinator in Barranquilla, Colombia, works your track and trace, customer updates, POD follow-up and TMS updates on your business hours. Optimus recruits, employs, supervises and replaces the person. Your team directs the work and keeps every decision.
Freight brokers · 3PLs · Transportation companies
You
- Daily priorities
- Rates and carriers
- Customer commitments
- Exception decisions
Optimus
- Recruiting and hiring
- Employment and payroll
- Supervision and QA
- Weekly reporting
- Replacement hiring
The coordinator works inside your systems, on your schedule.
What the coordinator does all day.
The recurring execution work behind every load, run from a documented workflow.
Customer updates
Routine pickup, ETA and delivery notifications, and answers to status requests from approved information.
POD and documents
POD follow-up, missing-document queues and attachment in the TMS.
Appointments
Pickup and delivery appointment scheduling, confirmations and facility follow-up.
Billing preparation
Document matching and billing-queue preparation for your billing team.
Escalation
Anything outside the agreed rules is documented and handed to the person you name.
Coordinator vs. virtual assistant vs. U.S. hire.
| U.S. hire | Virtual assistant | Optimus coordinator | |
|---|---|---|---|
| Employer | You | Freelancer or agency | Optimus |
| Dedicated to your account | Yes | Often shared | Yes |
| Supervision and QA | Your managers | Usually you | Named Optimus supervisor in a Managed Pod |
| Hours | Yours | Often offshore time zones | North American business hours |
| Languages | Depends on the hire | Varies | English and Spanish |
| If the person leaves | You recruit again | Varies | Optimus recruits the replacement |
What each option costs is compared on the freight broker outsourcing cost page.
How the first coordinator starts.
Split the job description
We separate the duties that need your team's judgment from the ones that can run from a documented process.
Document the workflow
SOPs, account rules, required fields, communication templates and the escalation matrix.
Recruit and prepare
Optimus recruits and trains the coordinator on your workflow and systems.
Run with targets
Targets for turnaround, accuracy and escalations are agreed before day one and reported weekly.
Founding logistics clients can start with one person for 30 days.
We are onboarding our first logistics clients personally. Start with one dedicated coordinator on one workflow, with targets agreed before day one. At day 30 you continue, expand or stop. Details are on the freight broker outsourcing page.
Frequently asked questions
Scope, coverage hours and pricing are confirmed in your proposal.
What is an outsourced logistics coordinator?
A coordinator employed by an outsourcing provider who works your logistics queue as a dedicated member of your operation. With Optimus, the coordinator is based in Barranquilla, Colombia, works your business hours inside your TMS, and is recruited, employed, supervised and replaced by Optimus.
Can we start with one logistics coordinator?
Yes. A Managed Pod may start with one dedicated team member under shared Optimus lead oversight, which is the usual way to prove the model before adding capacity.
How much does an outsourced logistics coordinator cost?
A dedicated Optimus coordinator starts at $2,150 per agent per month for remote work during agreed U.S. business hours, including recruitment, employment administration, supervision, QA and reporting. Office-based delivery, extra equipment, extended coverage and specialized software are quoted separately. The cost guide compares that with a U.S. hire and a virtual assistant.
Who manages the coordinator day to day?
Your team directs the work and sets priorities. In a Managed Pod, Optimus provides the management layer: a named supervisor, routine QA, weekly visibility, a monthly review and replacement hiring.
What hours does the coordinator work?
North American business-hour schedules aligned with Eastern, Central or Pacific time. Evening, weekend or overnight coverage is scoped separately; see after-hours logistics support.
Is this a virtual assistant?
No. A virtual assistant is often a freelancer or a shared resource. An Optimus coordinator is employed by Optimus, dedicated to your account, trained on your workflow and supervised.
What does the coordinator not do?
Pricing, carrier selection, customer concessions, claims and other material decisions stay with your team. The coordinator documents and escalates them.
Start with the job description you already have.
Send it to us. We will return a free one-page split of what your coordinator should keep and what can be delegated, within 2 business days.