Shipment Visibility
Track and trace through approved calls, portals and client systems.
3PL OUTSOURCING
3PL outsourcing built around your customer accounts.
Optimus builds dedicated bilingual teams around defined 3PL workflows, systems, customer requirements and escalation paths—so recurring execution can scale without making responsibility less visible.
Dedicated bilingual teams in Colombia. Your systems. Your decision rights.
Account-level executionOperating model
A
Account AEvery 2 hours
B
Account BPortal first
C
Account CMilestone based
Dedicated Optimus PodExecute. Document.
Communicate.
Communicate.
Account rules stay distinct.
Execution follows the defined workflow.
Defined exceptionsYour 3PL retains authority
AI-generated coordination scene; not an Optimus facility.
Every customer account creates another operating layer.
A growing 3PL does not only add shipments.
Adding capacity without defining those differences can create more management work instead of less.
Optimus starts with the individual workflow and builds the pod around it.
It adds:
- Customer-specific requirements
- Communication rules
- Tracking cadence
- Documentation
- TMS updates
- Appointments
- Billing requirements
- Exceptions
- Reporting
Recurring 3PL workflows we can support.
Defined work inside the systems and account requirements your team already uses.
Customer Communication
Routine shipment updates and account-specific status communication.
Documentation
POD collection, document follow-up, validation and system attachment.
Appointment Coordination
Pickup and delivery scheduling, confirmation and administrative follow-up.
Billing Preparation
Document matching, missing information and preparation of defined billing queues.
TMS Administration
Load status, notes, timestamps, attachments and approved data maintenance.
Exception Handling
Identify defined exceptions, document available information and route them to the correct owner.
Back-Office Work
Recurring administrative work attached to customer and shipment workflows.
One 3PL.
Different customer rules.
The workflow can be documented at the account level instead of forcing every customer through the same operating script.
Compare the rules
Account A
- Tracking
- Every 2 hours
- Customer updates
- Pickup / delay / delivery
- Escalation
- Service risk >30 minutes
Account B
- Tracking
- Portal first
- Customer updates
- Exceptions only
- Escalation
- Missed appointment
Account C
- Tracking
- Milestone based
- Customer updates
- TMS + email
- Escalation
- Customer-specific matrix
Illustrative account rules. Actual cadence, thresholds and communication requirements are agreed during implementation.
Build the pod around the rules.
Keep the differences visible.
Your systems remain the operating environment.
Optimus does not need to replace your TMS to support the workflow.
Approved access, permissions, data sources and operating requirements are documented during implementation.
Customer requirements
Calls · Portals · TMS · Email
Optimus PodExecute · Document · Communicate
Normal?
YesContinue
NoEscalate
Scale execution without outsourcing authority.
Document who executes the work and who makes the decisions before launch.
Optimus Pod
Defined workflow execution
- Routine workflow execution
- Data collection
- System updates
- Approved communications
- Documentation
- Exception detection
- Defined escalation
Your 3PL
Business decisions and final authority
- Customer commitments
- Pricing
- Carrier strategy
- Claims
- Credits
- Material operational decisions
- Final authority
The operating model depends on who should manage the team.
Managed Pod
Use when you need Optimus to provide both dedicated capacity and the defined management layer.
Optimus
Explore Managed Pods Recruiting, employment, supervision, routine QA, reporting, coaching and escalation.
Transition Pod
Use when your organization already manages the workflow and wants to retain daily direction, scheduling, performance management and operational QA.
Optimus
Explore Transition Pods Agreed Colombian workforce administration and employment layer.
Start at the account or workflow level.
Define the work, customer variations and decision boundaries before launch.
- Select the workflow.
- Identify customer-specific variations.
- Map systems and permissions.
- Define routine actions.
- Define exception criteria.
- Agree on QA and reporting.
- Launch and calibrate.
Frequently asked questions
Ask about your workflowWhat 3PL functions can be outsourced?
Defined recurring work around shipment visibility, documentation, customer updates, appointments, billing preparation, system administration and administrative follow-up can be evaluated.
Can different customer accounts have different SOPs?
Yes. Account-specific requirements can be documented as part of the operating plan.
Can Optimus work in our existing systems?
Yes, subject to approved access, permissions and implementation requirements.
Does Optimus take over customer decisions?
Not by default. Decision rights and escalation boundaries are established before launch.
Give us one customer workflow.
Show us where recurring execution is consuming capacity. We'll map the systems, account rules, handoffs and decision boundaries required to move the workflow into a dedicated pod.
Start with the workflow.
Define the scope together.