Track & Trace
- Scheduled check calls
- ETA collection
- Pickup and delivery confirmation
- Tracking portal checks
- TMS updates
- Defined exception escalation
Freight Broker Outsourcing
Add operating capacity without giving up control of your brokerage.
Dedicated bilingual teams in Colombia can execute defined freight brokerage workflows across calls, portals and your TMS while your brokers and authorized personnel retain pricing, carrier strategy, customer commitments and material decisions.
Dedicated podExecute. Document. Escalate.
Freight brokersU.S. & Canadian operationsDedicated nearshore teams
Keep brokers focused on the work that requires a broker.
Shipment execution creates recurring work around every load.
Someone still needs to collect updates, follow up on missing documents, maintain the TMS, communicate routine status information and surface exceptions.
As volume grows, that execution can consume time your internal team could be spending on customers, carrier relationships, coverage and problem solving.
An Optimus pod can take ownership of defined recurring workflows without moving the authority behind the brokerage outside your operation.
Freight brokerage workflows you can delegate.
Explore logistics outsourcingCustomer Updates
- Routine shipment status communication
- ETA updates
- Email and phone follow-up
- Account-specific communication workflows
POD Follow-Up
- Proof-of-delivery requests
- Carrier follow-up
- Missing-document queues
- Document receipt and validation
- TMS attachment
Appointment Coordination
- Pickup appointments
- Delivery appointments
- Facility follow-up
- Confirmation and documentation
Billing Preparation
- Shipment-document matching
- Missing paperwork follow-up
- Accessorial-document preparation
- Billing queue administration
Administrative Operations
- Load data entry
- TMS maintenance
- Portal updates
- Documentation
- Recurring operational follow-up
Built around your customers, not a generic freight script.
Different accounts may require different check-call intervals, communication rules, escalation thresholds and documentation.
For example:
Customer A
Check every 2 hours
- Customer notified after pickup and delivery
- Escalate potential service failures immediately
Customer B
Tracking portal first
- Call only when visibility is unavailable
- Update TMS after each required milestone
Customer C
Routine check calls
- No customer email unless an exception occurs
- Specific escalation contacts by shift
Your pod operates against the documented requirements of the accounts included in scope.
One workflow. Defined ownership.
- 01
Map
Identify the recurring workflow, systems, people and handoffs.
- 02
Separate
Define routine execution versus decisions that remain with your brokerage.
- 03
Document
Establish SOPs, required fields, communication rules and exception paths.
- 04
Build
Recruit and prepare the dedicated personnel required for the workflow.
- 05
Operate
Execute with the supervision, QA, reporting and escalation structure included in the selected operating model.
Managed freight brokerage capacity.
For companies that need both additional capacity and oversight, a Managed Pod adds the management layer alongside the personnel.
Explore Managed Pods
Depending on scope, that can include:
- Recruiting and employment
- Named supervision
- Routine QA
- Weekly visibility
- Monthly operational review
- Coaching
- Escalation
- Replacement hiring
Frequently asked questions
What freight brokerage tasks can be outsourced?
Repeatable execution such as track and trace, routine carrier follow-up, TMS updates, POD collection, customer status updates, appointment coordination and billing preparation can be evaluated for delegation.
Can your team work inside our TMS?
Yes, where approved access, permissions and workflow requirements are established during implementation.
Do our brokers still control the loads?
Yes. The delegated scope and authority boundaries are defined before launch. Pricing, carrier strategy and other material decisions can remain with your authorized personnel.
Can we start with one workflow?
Yes. Starting with a clearly defined recurring workflow is often the most practical way to evaluate fit.
Your brokers do not need another task queue.
Show us one recurring workflow consuming brokerage time. We'll map what can be delegated, what should remain under your control and what operating structure the workflow requires.
Send your freight brokerage workflow.
Show us one recurring workflow consuming brokerage time: the work, systems, account requirements and where your team needs support. We will respond with the right next step.
Tell us what needs support
The essentials are enough. We will work through the details with you.